Already, consumer habits were shifting.
Now – even more so.
People are increasingly relying on digital banking options amid the COVID-19 pandemic. And Regions Bank is ready. The company has been investing in digital upgrades for years, most recently unveiling an overhauled mobile app that’s more seamless, more intuitive and more helpful.
And the innovation will not stop.
Recently, Regions President and CEO John Turner spoke with the Birmingham Business Journal about additional priorities. Those include:
- Enhancing origination capabilities, making it easier to open an account or secure a loan
- Upgrading Regions’ E-Signature capabilities, providing a more seamless way to handle financial matters from wherever the customer prefers
- Providing a simpler way to interact with the bank through Regions’ digital channels to solve problems
“As a result of the Coronavirus, the pace of that adoption has accelerated. Customers’ preferences are changing. We still believe that branches are important,” Turner told the Birmingham Business Journal. “Having said that, customers are increasingly looking for self-service options. They increasingly want to use what we call multiple channels. So they may want to go into a branch; they use our online platform, a mobile platform; they use an ATM; they call the Call Center. They’re using an omni-channel sort of approach to banking, and we believe that will continue to accelerate.”
Learn more through the Business Journal’s coverage, available at this link.
We have additional articles on Doing More Today that offer a closer look at how Regions is investing in the digital experience – while also creating modern branch spaces that are built to combine the latest in technology with the best in local, personal service. Check these out: