What does the workforce of the future look like, and how do you lead in a remote world?
How do you meet your customers’ digital banking needs at an accelerated pace?
Regions’ chief operations and technology officer, Amala Duggirala, recently joined financial services leaders from across the globe to discuss these topics as part of a Bloomberg News virtual roundtable called “The Future of Finance: Leveraging Digital Transformation for a Virtual World.”
Among observations, Duggirala said the challenges of 2020 have sparked further innovations among banking teams to meet customers where they are and bring new solutions to the table.
There is a high level of engagement from the employees … and there is this inherent innovation.
Amala Duggirala, Regions chief operations and technology officer
“COVID has created and triggered a different level of engagement in the organization,” she said. “There is a high level of engagement from the employees because they are relating to the customer problems directly, and there is this inherent innovation.”
Senior decision-makers across the financial services industry shared additional insights on how firms are embracing digital transformation to update infrastructure, extract value from data and modernize business models to thrive in a new era.
Duggirala also discussed Regions’ technology prioritization framework, rapid pivot to remote work and acceleration of digital banking services during the pandemic.
Click here to read a summary of the panel discussion.