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Priority Banker Hope Jackson
Category: Culture

Taking a Career Leap in the Regions Contact Center

Priority Banker Hope Jackson shares what it’s like to work in the Regions Contact Center.

By Lara Warren | July 30, 2021

“Take the leap!”

That’s the advice from Priority Banker Hope Jackson for anyone considering a career in Regions’ Contact Center. Regions customers are increasingly turning to the Contact Center for help and guidance as their financial needs evolve. In fact, the Contact Center took close to one million calls per month for five consecutive months last year.

As call volumes increase and as Regions adds technology that allows customers to interact with the Contact Center via secure messaging in online banking and the mobile app, the Contact Center is looking to add additional talent. If you’re in the market for a position that affords the flexibility to work from home while helping customers improve their financial lives, consider a career in the Regions Contact Center.

We caught up with Jackson to learn more about her experiences working remotely for the Contact Center.

 

Tell us a little about yourself.

I’ve worked for Regions for almost five years, starting out working in a branch. I now work for the Birmingham, Ala., Contact Center remotely from my home in Tennessee.

 

Why did you want to take a position in the Contact Center?

I was first attracted to this position because of the ability to work remotely. I really enjoy the flexibility that Regions has given us with the opportunity to work from home. I feel that it has allowed me to have a better work/life balance. I’ve set my work area up in front of a window so I can see outside while I work. And now that school is out for the summer, I’m able to have lunch with my son every day. We both enjoy that! 

 

What do you enjoy most about your job?

Being able to connect with so many different people on a daily basis. I speak with customers from all over the Regions footprint and help them with their financial needs. I am also able to connect with other Regions employees from different departments from across the bank. Even though we are working remotely, I speak with the members from my team daily. This really makes our team feel more like family, and offers support throughout the day.

I also learn something new every day. There are so many resources available that allow us to help customers with a wide variety of banking needs. There is always something new to learn in the Contact Center, and we have this great support system to help us with whatever we may need to do our jobs well.

 

What advice would you give someone who was thinking about taking a job at the Contact Center?

Take the leap! It is a great opportunity to continue working for a great company.

 

What’s next for you?
I hope to continue growing in my current role in the Contact Center and continue learning. Eventually I hope to move into new roles within the Contact Center.

 

Ready to build your career at Regions? Associates are Regions’ most valuable resource. When they succeed, Regions succeeds. Looking for a place to chart your personal career course? Visit the careers page on regions.com to search current job listings and to learn more about working at Regions.

 

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

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