The impacts are still unfolding. And Regions Bank will be here to serve.
People and businesses from Texas to Arkansas, Louisiana, Mississippi, Tennessee and other states across the South and Midwest are facing historic winter storms. In some places, the results have been a few fun snow days. Elsewhere, it’s been much more severe.
And for those who suffer financial impacts, Regions Bank has services1 that can help with the recovery ahead. Those services will include:
- No check-cashing fees for FEMA-issued checks cashed in a branch2
- Regions Mortgage Disaster Relief Purchase and Renovation loan programs
- Personal and business loan payment assistance3
In addition, Regions teams are here to listen to customers’ unique needs and connect them with options that can help. Here is some contact information to get you to the right people:
- Mortgages: 1-800-986-2462
- Home equity or other consumer loans: 1-866-298-1113
- Any other banking need: 1-800-411-9393
Regions continues to monitor the impacts of the winter storms, which are still unfolding in some communities.
“Our teams have years of experience helping people, businesses and communities recover from natural disasters, and we will be here to serve and support our clients every step of the way,” said Steve Nivet, consumer banking regional executive for Regions in Texas and other Gulf Coast states. “Already, we have been able to reopen many branches in impacted areas, and we are working to reopen remaining facilities as quickly as possible. Whether it’s through your local Regions branch or using our digital or phone banking options, we encourage customers to let us know about your individual needs. We are ready to serve.”
Michelle Walters, consumer banking regional executive in portions of the South and Midwest, echoed Regions’ commitment to serving people through several banking options.
“The impacts of winter weather affect so many of our communities, from Texas over to Alabama and Tennessee and points north,” Walters said. “The good news is that, today, people everywhere can leverage digital banking to accomplish a wide variety of needs. Regions works to put the power of the bank in the palm of your hand. Last year, we introduced an overhauled app that includes greater functionality. And Regions.com is just a click away for anyone wanting to conduct desktop banking and submit questions about individual needs.”
Of course, power outages have been another major concern. Even so, wherever possible, Regions Bank teams are working around challenges and connecting with clients. That includes our bankers who serve businesses in hard-hit areas.
“Our business bankers in Texas have made the most of technology to stay connected with clients virtually while delivering the same levels of service we provide when the weather is sunny and warm,” said Stephanie Perryman, market executive for Regions Bank in Austin, Texas. “It’s what we do. When you’re as embedded in the community as we are, you work around challenges to deliver what clients need and put people first.”
In fact, Regions’ response to the winter storms began before the first drop of precipitation fell. Kyle Puchta, incident response manager for Regions Corporate Security, oversees the company’s preparations for natural disasters. In the days leading up to the storms, he connected with Regions’ local-market leaders to help them make decisions that kept the safety of our teams and our customers as the top priority.
“We had 12 states in our footprint that at some point were impacted by this winter weather system; we even had some tornadoes in addition to the snow and ice storms throughout much of the southern portion of the Regions footprint,” Puchta shared. “We provided support; we provided forecasts for the market leadership so they could make closing and opening decisions for their branches and make sure their associates were safe.”
Stay tuned for further updates through Regions.com in the days ahead.
“Winter weather has thrown millions of people a major curve ball this week, and we’ll get through it together,” said Rodney Abston, market executive for Regions Bank in Little Rock, Arkansas. “We’ll be here for our customers, online and in-person, to meet their needs.”
1Offers are available for a limited time and to individuals and businesses impacted by the winter storms in states including Texas, Arkansas, Louisiana, Mississippi, Tennessee, and other states in the Regions branch-banking footprint that have seen disaster-related impacts from the recent winter storms as determined by Regions. Offers may be subject to other exclusions and restrictions and are subject to change without notice. All loans and lines, deferrals, extensions or forbearances are subject to required documentation and credit approval. Residency restrictions may apply.
2The FEMA check no-check-cashing-fee offer is available only to Regions customers; if you are not a Regions customer, you must enroll in Now Banking. No checking account is required to enroll in Now Banking. FEMA checks must be cashed in a branch to avoid the fee. Checks cashed using an ATM or Regions Mobile Deposit are not eligible for the no-check-cashing-fee offer. Regions reserves the right to refuse to cash any check.
3Subject to credit approval. Interest will continue to accrue during the period that the payment is skipped or deferred. For installment loans, deferring or skipping payment may extend the maturity of your loan but will not automatically extend any optional insurance. Forbearances, skipped payments, and deferrals generally (a) vary by customer, (b) postpone – rather than forgive – certain payment obligations, and (c) require payment in full of the postponed payments at the end of the forbearance or deferral period, in addition to any other amounts that come due, unless you make other arrangements with Regions to resolve the delinquency.