Regions Bank ranked #1 in customer satisfaction with retail banking in Florida.
In the J.D. Power 2022 U.S. Retail Banking Satisfaction StudySM Regions ranked highest for customer satisfaction in Florida with a score of 697 on a 1,000-point scale.
“We’re honored by this recognition and the loyalty, trust and deep customer relationships that it represents,” said Kate Danella, head of the Consumer Banking Group for Regions. “Whether they want to optimize their cash flow, safeguard against surprises, or improve their financial health, we’re committed to helping customers manage their financial health so they can make life better for themselves and their families.”
J.D. Power compiled its rankings of the top banks for customer satisfaction in 15 geographic areas based on a study of 101,587 retail banking customers. Conducted from April 2021 through January 2022, the study asked customers about experiences with their retail bank.
The annual study measures satisfaction across seven factors: trust, people, account offerings, allowing customers to bank how and when they want, saving time and money, digital channels, and resolving problems or complaints.
Regions ranked No. 1 in three of the seven categories — trust, people, and saving time and money.
For more information about the U.S. Retail Banking Satisfaction Study, visit https://www.jdpower.com/business/resource/us-retail-banking-satisfaction-study.