A look at the open design of the new branch in Carmel, Indiana.

Category: News

New Technology. More Personal Service. Regions Unveils Modern Branch Design for Central Indiana

Branch at the Bridges development in Carmel reflects Regions’ new design direction.

CARMEL, Ind. – Regions Bank on Thursday formally unveiled the company’s most modern branch location in Indiana to date.

“In many ways, this location represents the future of branch banking,” said Leslie Carter-Prall, Indiana Area President for Regions Bank. “Regions is making a visit to the bank more convenient and more meaningful. We’re doing this by helping customers develop plans to reach their long-term financial goals. And we’re offering new technology so when a customer needs quick, efficient service early in the morning, in the evening, or even on Saturday or Sunday, this branch has what that customer needs.”

The open design of the branch, located at 11447 Spring Mill Road in Carmel, does not include a traditional teller line. Instead, customers are welcomed directly by Regions’ Universal Bankers.

Universal Bankers are professionals who meet a wide range of branch-banking needs. If a customer is looking to open an account or conduct a transaction, a Universal Banker can help. However, if a customer is looking for a more in-depth conversation about creating a savings plan, developing a personal budget or building a roadmap to reach future goals, a Universal Banker is equipped to help meet those needs as well.

The branch also becomes the latest in Regions’ network to offer Regions Video Banking. Video Banking ATMs connect customers with a Regions Video Banker via live, two-way video. Along with processing most teller transactions, Regions Video Bankers can help customers with account maintenance and general inquiries.

Regions Video Bankers are available during extended hours on weekdays (8 a.m.-9 p.m. ET). They are also available on Saturdays (9 a.m.-6 p.m.), Sundays (noon-6 p.m.) and most holidays.

One Video Banking ATM is located in the branch’s drive-through. Another is located in a secure, 24-hour vestibule at the front of the branch.

In addition to ATM service in the branch’s drive-through, the location also features a secure, 24-hour vestibule.

Customers can access the vestibule after branch hours by swiping their debit card to enter. Non-Regions customers can also access the vestibule by swiping their own magnetic-stripe card to take advantage of standard ATM features.

The new branch also offers a Regions DepositSmart ATM. In addition to dispensing cash, DepositSmart ATMs can accept deposits and cash checks for customers at any time, day or night.

“Certainly, we see increasing demand for mobile and online banking channels, and Regions continues to invest in digital banking. However, we also find that the same customer who uses online and mobile banking often uses multiple banking channels, including branch locations,” said Regions Consumer Banking Executive Phil Nunn. “This branch is designed for them. It’s designed for anyone who values both modern technology and personal service. This location is the latest example of how, now, more than ever, Regions is here to serve customers when, where and how they want to be served.”

Regions Universal Banking, combined with Regions Video Banking, were first unveiled to Indiana in the fall of 2014, when Regions opened its Stadium Square branch in West Lafayette. Over time, evolving technology, a consistent focus on improving the customer experience, and feedback from consumers have combined to form the design seen in the new Carmel location.

About Regions Financial Corporation
Regions Financial Corporation (NYSE:RF), with $126 billion in assets, is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, mortgage, and insurance products and services. Regions serves customers across the South, Midwest and Texas, and through its subsidiary, Regions Bank, operates approximately 1,500 banking offices and 1,900 ATMs. Additional information about Regions and its full line of products and services can be found at www.regions.com.