GERMANTOWN, Tenn. – Regions Bank on Friday formally unveiled the company’s most modern branch location in Tennessee to date.
“In many ways, this location represents the future of branch banking,” said David May, West Tennessee Area President for Regions Bank. “We’re making a visit to the bank more convenient and more meaningful for our customers. We’re doing this by helping customers develop plans to reach their long-term financial goals. And we’re doing this by offering the latest in technology so when a customer needs quick, efficient service early in the morning, in the evening, or even on Saturday or Sunday, this branch has what that customer needs.”
The open design of the new branch, located at 1284 Germantown Road, does not include a traditional teller line. Instead, customers are welcomed directly by Regions’ Universal Bankers.
Universal Bankers meet a wide range of branch-banking needs. If a customer is looking to open an account or conduct a simple transaction, a Universal Banker can assist. However, if a customer is also looking for an in-depth conversation about creating a savings plan, developing a personalized budget or building a roadmap toward reaching future goals, a Universal Banker can help meet those needs as well.
The Germantown branch also becomes the latest in Regions’ network to offer Regions’ Video Banking. Video Banking ATMs connect customers with a Regions Video Banker via two-way video. Along with processing most teller transactions, Regions Video Bankers can help customers with account maintenance and general inquiries.
Regions Video Bankers are available during extended hours on weekdays (7 a.m. – 8 p.m. CT). They are also available on Saturdays (8 a.m. – 5 p.m.), Sundays (11 a.m. – 5 p.m.) and most holidays.
The branch also offers two Regions’ DepositSmart ATMs. In addition to dispensing cash, DepositSmart ATMs can accept deposits and cash checks for customers at any time, day or night.
One DepositSmart ATM is located in the drive-through area of the branch. The other is located in the 24-hour vestibule at the front of the branch. After branch hours, the vestibule is accessible through the swipe of a Regions ATM or debit card for DepositSmart ATM services around the clock.
“Certainly, we see increasing demand for mobile and online banking channels, and Regions continues to invest in our digital banking solutions. However, we also find that the same customer who uses online and mobile banking often uses multiple banking channels, including branch locations,” May said. “This branch is designed for them. It’s designed for anyone who values both modern technology and personal service. This location is the latest example of how, now, more than ever, Regions is here to serve customers when, where and how they want to be served.”