“I wanted to explore new opportunities.”
That’s the reason Priority Banker Robert Barzin decided to make the jump from a branch to Regions’ Contact Center. He started out working at a branch in Texas, and found himself wanting to learn more about the new ways Regions Bank is serving our customers and to, as he puts it, “be on the frontlines in this new era of banking.” Taking a role in the Contact Center helped him do just that.
How we serve our customers is changing rapidly due to technology. Customers are increasingly turning to the Contact Center for help and guidance as their financial needs evolve.
In fact, the Contact Center took close to one million calls per month for five consecutive months last year.
As call volumes increase and as Regions adds technology that allows customers to interact with the Contact Center via secure messaging in online banking and the mobile app, the Contact Center is looking to add additional talent. If you’re in the market for a position that affords the flexibility to work from home while helping customers improve their financial lives, consider a career in the Regions Contact Center.
We caught up with Barzin to learn more about his experience of working remotely for the Contact Center.
Tell us a little about yourself.
I’ve been with Regions since August 2015, and in the Contact Center since January. I was in a branch before this latest position. I work from my home in Houston.
Why did you want to take a position in the Contact Center?
I wanted to explore new opportunities. Banking and its customers are shifting more and more toward technology — banking online and by phone — so I thought this would be a great way for me to sharpen my skills in this area, and to be on the frontlines in this new era of banking.
What are the perks to working remotely?
There certainly are perks – for instance, my work commute is only 12 steps from my bedroom. Also, I’ve been considering adopting a dog since I’m working from home now and am home more.
What do you enjoy most about your job?
I talk with so many more clients now – from all around the Regions footprint – and can help them achieve their financial goals. I love helping people achieve their financial dreams.
What advice would you give someone who was thinking about taking a job at the Contact Center?
The Contact Center offers excellent, extensive trainings for associates. You’ll learn so much and be prepared for the job. There are plenty of opportunities for hands-on and on-the-job training.
Ready to build your career at Regions? Associates are Regions’ most valuable resource. When they succeed, Regions succeeds. Looking for a place to chart your personal career course? Visit the careers page on regions.com to search current job listings and to learn more about working at Regions.
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans