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Incoming cell phone call from a bank and alert icon.
Category: Fraud Prevention

#BanksNeverAskThat – And Neither Does Regions

Posing as bankers, scammers offer to help resolve a crime. But they’re trying to steal your money.

By Doug Segrest | May 8, 2025

We’ve said it before, but it’s worth repeating.

#BanksNeverAskThat.

And neither does Regions.

Our team has seen new bank impersonation scams, where criminals pose as bank representatives. The impersonation scam works like this: a customer receives a call or message from a “Regions banker” who is trying to quickly resolve fraud using their debit card.

Then they ask for your card number and pin number to verify. Remember, Regions never asks for pin numbers.

While you think you’re getting help, you’re actually becoming a victim of fraud. Criminals then use the information to withdraw YOUR money from YOUR account.

“Scammers often use scare tactics to create a sense of urgency,” said Kimberly Reece of the Fraud Prevention Customer Advocacy Team. “They make you believe you must act quickly and provide sensitive information like a PIN number to prevent fraud on your account, but this is a huge red flag. Hang up immediately and contact your bank at the number published on their website.”

Scammers often use scare tactics to create a sense of urgency.
Kimberly Reece, Regions Fraud Prevention Customer Advocacy team

 

3 Tips to Avoid Bank Impersonation Scams

  1. Do not trust a spoofed number on caller ID or by text.
  2. If you are contacted, do not provide the information requested.
  3. Instead, call your banker or the number on your card immediately.

 

Additional Resources from Regions.com

  • Regions Fraud Prevention
  • Protect Yourself and Your Accounts from Fraud
  • Protect Your Business Against Fraud

 

Related Articles from Doing More Today

  • Text Message Scams: 6 Steps to Avoid Becoming a Victim
  • Guarding Your Inbox from Business Email Compromise
  • Website Spoofing: The Pain of Look-Alike Domains

 

The information presented is general in nature and should not be considered, legal, accounting or tax advice. Regions reminds its customers that they should be vigilant about fraud and security and that they are responsible for taking action to protect their computer systems. Fraud prevention requires a continuous review of your policies and practices, as the threat evolves daily. There is no guarantee that all fraudulent transactions will be prevented or that related financial losses will not occur. Visit regions.com/STOPFRAUD or speak with your Banker for further information on how you can help prevent fraud.
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