Even with all the technology, the latest features on your Regions Mobile Banking app, and all the other services to help you manage and grow your finances more easily, banking is still – at its core – a people business.
The people of Regions Bank make the company stand out. The people are the foundation of a company’s reputation.
And now, the people of Regions Bank are honored to celebrate a new national recognition.
The recognition comes from American Banker’s 2024 Top 20 Banks by Reputation listing. Results of the publication’s annual study – which measures the emotional connection individuals have with financial organizations across the U.S. – saw Regions experience a significant increase in overall scores compared to the previous year, elevating us to the No. 2 position – in the entire nation.
For Regions Chairman, President and CEO John Turner, this newest industry accolade speaks directly to the commitment of Regions’ teams and how our associates deliver tailored services every day to help people build financial success.
“While I’m very pleased about Regions’ placement in this list, I’m even more proud of our teams whose hard work and dedication make an incredible impact on our customers, clients and community members every day,” Turner shared. “Our associates are the foundation that our reputation is built on.”
Based on four questions measuring degrees of trust, respect, admiration and good feelings, American Banker’s scores are highlighted by several key factors, including strong leadership and a well-managed organization, fair and ethical behavior and transparent business practices, financial performance and underlying principles of ethical, inclusive and sustainable business practices.
Regions excels in each category. And that’s no accident.
Our effective leadership structure and our defined internal controls guide business decisions for the benefit of customers, communities, associates and shareholders alike. As our most recent, public-facing Shared Value Report indicates, we strive to do what is right and fair and are guided by what will make our business stronger, including engaging in transparent stakeholder dialogue, making practical decisions to increase efficiency and reduce emissions and energy use, and investing in evolving technologies that will enhance our operations and data security.
As our strong second quarter earnings show Regions’ solid financial performance, which is, in John Turner’s words, “driven by the successful execution of Regions’ business strategies… plan…and the investments we are making in talent, technology, products and services.”
It is those services that truly impact the customer, and, in turn, help influence a positive Regions reputation. Our strategic and ethical community engagement initiatives are uniquely developed and executed to support economic development, financial education and financial wellness in each community across our footprint. We show individuals each and every day that we live our values through our services, reinforcing our reputation at every touchpoint along the way.
But our reputation building doesn’t stop at individual customers. Businesses also recognize Regions as a source of consultative service and specialty capabilities. Whether its providing award-winning financing solutions for corporate clients that increase U.S. exports, expanding our Treasury Management service abilities or focusing on growing small businesses in locations throughout our service area, our focus on growing and sustaining businesses of every size further contribute the health and wellness of national and local economies.
Lastly, reputation is so vitally important to our business model and corporate governance that we have stood up its own department. Led by Susan Anderson, the Reputation Management team works diligently every day to identify reputation risk and to strengthen and reinforce our corporate culture – all while encouraging strong relationships with stakeholders.
As Andrew Nix, chief governance officer, said previously, “As a bank, we’re only as good as our reputation, and every one of us has a role in managing it.”
Our latest accolade – which comes on the heels other high-profile industry recognitions and honors over the last few months alone – is evidence that Regions associates are doing just that: managing our strong reputation through hard work, dedication and a fervent commitment to doing the right thing for those we serve.