You’re used to getting a text from a retailer asking you to rate your recent purchase. But do you ever get a text saying you’re due a refund?
Don’t fall for it.
A growing scam is the retail refund scam. Here’s how it works: the text says something about a recent quality inspection revealed there’s something wrong with the item you purchased.
They’ll tell you to just click on the link provided for a full refund. Of course, the real intent is to steal your money and your personal information. The refund is just a ruse.
“This scam preys on our love for online shopping,” said Jeff Taylor, head of Commercial Fraud Forensics at Regions. “Fraudsters believe we don’t carefully review our purchases and communications, so it’s time to prove them wrong by being more aware of these scams.”
FTC Tips to Avoid Retail Refund Scams
- Don’t click links in unexpected texts — and don’t respond to them. If you think the message could be legit, contact the company using a phone number, email or website you know is real — not the info from the text.
- Check your account. If you’re worried, log in through the retailer’s official website or app — don’t use the link in the text — to see if there’s a problem with or recall on anything you’ve ordered.
- Send unwanted texts to 7726 (SPAM, which routes you directly to the FTC) – then use your phone’s “report junk” function and delete the text.
We will add another tip: Be aware of packages containing a QR code. This scam called “brushing” seeks to obtain your personal information under the guise of a refund or more information regarding the purchase.
Additional Resources from Regions.com
Related Articles from Doing More Today
The information presented is general in nature and should not be considered, legal, accounting or tax advice. Regions reminds its customers that they should be vigilant about fraud and security and that they are responsible for taking action to protect their computer systems. Fraud prevention requires a continuous review of your policies and practices, as the threat evolves daily. There is no guarantee that all fraudulent transactions will be prevented or that related financial losses will not occur. Visit regions.com/STOPFRAUD or speak with your Banker for further information on how you can help prevent fraud.